Many emerging vendors think that APM and BTM as well as EUEM/RUM will all converge into one unified solution. Further consolidation, ease of use, similar workflows, visualizations, and most importantly in-context and aligned information from transactions, workload, users, applications, etc. to the business’ goals and objectives is key.

These all form the underpinnings of the next generation of Business Service Management and it’s broader value proposition. For more thoughts see: http://dougmcclure/blog/business-transaction-management.

Doug
BSM/ITSM Blog: http://dougmcclure.net