Comments on: Business Service Management – well what can I say

By: Gregor Petri

Gregor Petri — Fri, 18 Sep 2009 09:19:21 +0000

Stephen,
Could not agree more, “a business thought a day keeps outsourcing away”. BSM addresses a lack of IT Alignment, a fashionable cure for a fashionable disease (in Holland we call these “prosperity diseases”).

In “Why is it so complex to make IT simple” (http://leanitmanager.blogspot.com/2009/06/why-is-it-so-complex-to-make-it-simple.html) I suggested some alternative medicine.

Would be interested in your views.

By: Doug McClure

Doug McClure — Fri, 11 Sep 2009 19:04:29 +0000

Regardless of your opinions of BSM, you hit the nail on the head in a couple places. BSM is exactly about changing the way people work. I’ve often spoken about this topic and encourage people to simply add “Supporting the Business” suffix to their titles/job/role.

“This is where BSM technology like Business Transaction Management (BTM) comes in handy. When you can track all business services and transactions across your entire infrastructure you gain this visibility of how the business runs on IT. With intelligence into business transaction latency, resource consumption and SLA across all tiers you begin to see first hand the real impact IT has on the business. Business services have been running across IT for decades, with BSM and enabling technology like BTM its only now IT is beginning to see the bigger picture.”

This is exactly where we need to be thinking about BSM now and in the future. Any vendor in this space not aligning with this concept is out of date and not providing value. I think you’ve summarized the ways I talk about BSM and the broader BSM Value Prop nicely.

Doug

By: Interesting Links for September 11th

Interesting Links for September 11th — Fri, 11 Sep 2009 19:01:22 +0000

[...] Business Service Management – well what can I say – This is where BSM technology like Business Transaction Management (BTM) comes in handy. When you can track all business services and transactions across your entire infrastructure you gain this visibility of how the business runs on IT. With intelligence into business transaction latency, resource consumption and SLA across all tiers you begin to see first hand the real impact IT has on the business. Business services have been running across IT for decades, with BSM and enabling technology like BTM its only now IT is beginning to see the bigger picture. [...]