Posts tagged ‘BTM “Business Transaction Management” “Transacton Management”’
Transaction Madness
This article will compare the NCAA Men’s Basketball Tournament with BSM challenges that are met by Business Transaction Management (BTM).
Continue Reading March 22, 2010 at 6:33 pm Andy Wetzel 2 comments
BTM what is it for me?… really
While on my spinning bicycle in class this early morning on a cool New York day, I was cycling and grooving alon
g on Diana Ross “if there’s a cure for THIS, i don’t want it”….. Being thankful I have time to do things I love. It reminded me of discussion I had with people working in IT multiple times; we IT have it though there is very little time for personal life:
we know our users are complaining, we know we are losing business, we have been trying to identify the issue for days, I am losing credibility, I missed several friends dinner, I work every weekends, I have to leave the office now because I have to jump on a change management conference call while driving with the kids screaming in the back of the car. I have other things on my plate, like launching our new private banking services, budgeting for new servers to address our merger with ABC company, I need to grow my business, we can’t even have a feel on how our services behave nor identifying simple problem such as one out of five times the browser hangs when entering employee badge number. The assumption I made last week on where the problem might have been are now wrong, the change management team applied a patch against that specific application and the problem didn’t go away. I am stress and tired…. I am stress and tired…. I am stress and tired…. I am stress and tired….
IT experts would say: “I have tools several, several, several, several tools, and it is true after triaging all the alerts, the tools were able to isolate issues but I really just care about what impacted my users in company ABC. What is the behavior of my most revenue generating transactions today and what will it be after we merge the two companies’ systems next week, how would I know if it improves or degrades the overall business service?”Familiar with THIS? What if you would take a peek at introducing Business Transaction Management (BTM) into your IT process?
You would finally see at this moment the IT consumers and IT producers of business transaction information, knowing whom and what is impacted, focusing only on the most important services. What if you knew the exact flow of the information and the behavior of your special revenue generating credit card application transactions? BTM is a source of rich IT information. It is much more than incident management, you can not only understand the current behavior and plan for growing your business you can see the impact on your services of an unplanned or planned change.
This is the cure to resolve the “THIS”, today, tomorrow, next week, on a constantly changing fluid IT environment. Really who could have predicted that you would transact business via text messages? With this information on hand feel free to use those specialized tools and apply them appropriately to isolate granular application components issues but change the way you think about managing IT, It is not always about technical components. Now, I won’t cure all your stress and fatigue as there always be screaming kids, traffic, lines at the coffee shop but one less thing to worry about, getting a little more of your personal life back, one more thing to proudly walk to your management and really feeling good that you know the “THIS” at every moment of the day and I guarantee you will be grooving along a Disco song….
Putting a Price Tag on BTM
Thoughts on the real value of BTM and why the current ROI models, which are typically based on cost savings, are missing the point.
Continue Reading August 25, 2009 at 11:31 pm Assaf Amit Leave a comment
Business Transaction Management and IT
Recently, leading experts from Gartner and OpTier sat down to look at the challenges companies face in the business transaction management market and the solutions available to address those changes.
Please click on this link to register and view the entire video.
The “Aha” Moment of Business Transaction Management (BTM)
When I am presenting BTM to a new audience, they commonly ask “How is this different than all of the monitoring tools that we already own?” Some say “We can already do some of this today with our existing tools.” Many prospects still remain skeptical after value based presentations, demos, use cases and ROI statements. However, there is one moment when the lights come on, when prospects clearly see the power and uniqueness of BTM. This is what I call the “Aha” moment of BTM. What is this aha moment? When does it happen and why?
The aha moment occurs when a prospect or customer first sees the auto-discovered topology of their own business transactions. They now have visibility they never had before. They know where the transactions went. They understand fully what is meant by “transaction tracing.” They can see the overall topology – all business applications and transactions, or a specific transaction such as “Policy approval,” as well as see individual transaction instances.
This new visibility is powerful for the information it provides, but the aha moment wouldn’t happen if it required transaction modeling or data definitions to generate the views. The fact that the transaction topologies are discovered automatically is key to the epiphany. The additional value of capturing the business context of each transaction, the roundtrip and segmented response times, as well as resource consumption finally leads to the statements: “Wow, now I get it – this is BTM. There’s no way I can get this information today. This is the view I really need.”
So why do prospects need to see BTM working live before fully appreciating it? I think this is due to the fact that most people in IT have heard the transaction tracing story before. Either they’ve tried to do it themselves via a coordinated development effort or they have tried to integrate a suite of products together – none of which was designed to do BTM. So now they’re skeptical and gun shy. Seeing the automatic discovery of transaction topology and flow changes this.
For now this initial challenge will remain. It may be a while until there is a better answer to the questions and doubts than: “Please trust me. Let me show you how BTM works with your own transactions. Seeing is believing.”
New business transaction management research announced
On June 16th, OpTier announced that it had interviewed 2,000 UK IT decision makers at businesses of 1,000+ employees across a range of industries, including retail, government, finance, telecoms and manufacturing. The results were significant, finding that two-thirds of IT managers are blinded by complexity of management tools and, as a result, are costing large businesses more than £4.5million annually.
The startling insight was picked up across the UK and brought business transaction management to the forefront of IT news in the UK.
Head over to the press release on OpTier.com to learn more about the research.
OpTier
Assaf Amit
Andy Wetzel
Russell Rothstein
Motti Tal
Linh C. Ho
Diego Lomanto
